Astea International Inc. develops, markets, and supports service management software solutions worldwide. It offers Astea Alliance, a service management software that addresses the service lifecycle applications, including lead generation, project quotation, service and billing, and asset retirement; and integrates and optimizes business processes for campaigns, call center, depot repair, field service, logistics, projects, and sales and order processing applications. The company also provides FieldCentrix Enterprise suite, a service management solution that runs on various mobile devices; and integrates with customer relationship management and enterprise resource planning applications. In addition, it supports deployments in on-premise, as well as cloud environments by leveraging a multi-tenant architecture; and provides infrastructure tools and services, as well as consulting, implementation, training, and maintenance services. The company's products are used in information technology, medical devices and diagnostic systems, industrial controls and instrumentation, retail/point-of-sale equipment, office automation equipment, imaging systems, fire and security, gaming/leisure equipment, facilities management, and telecommunications, and other related industries with equipment sales and service requirements. Astea International Inc. markets its products through a network of direct and indirect sales and services offices; and distributors consisting of value-added resellers, system integrators, and sales agents, as well as original equipment manufacturing partners. The company was formerly known as Applied System Technologies, Inc. and changed its name to Astea International Inc. in 1992. Astea International Inc. was founded in 1979 and is headquartered in Horsham, Pennsylvania.
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